Terms & Conditions

Shipping Policy
All orders are shipped within a week after production.

Order Tracking
If a tracking # is provided by the shipping carrier, we will update you with the tracking information. Please note that some orders will not have tracking numbers.

Shipping Rates
The rate charged for the shipping of your order is based on the weight, value of
your products, your location and in certain cases your special requests.

Payment Policy
Accepted Methods of Payment

• Credit Card (Visa, Master Card, American Express)
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
• Check/bank transfer
Mailing Address For Check/Money Order: contact@valentinetags.com to place your order

Returns and Exchange
If you receive an incorrect or damaged product, please contact our customer service at contact@valentinetags.com. For any damaged precious metal jewelry (silver, vermeil or gold) the jewelry will be repaired within 6 months from the purchase date. This warranty is void if the jewelry has been damaged by accident, negligence, unauthorized service or other factors not due to defects in material or workmanship. All jewelry sent in under warranty must include a sales receipt. A lost piece is not considered as a manufacturing defect. If the jewelry closing mechanism is compromised in anyway, the customer must send it back as a repair.

No refund will be done if you
– had ordered a bespoke tag made specially for you
– knew an item was faulty when you bought it
– damaged an item by trying to repair it yourself or got someone else to do it
– no longer want an item

Refunds to a credit card can be requested for product(s) within 14 days after receiving your order. Please note that all items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Terms & conditions
We are ValentineTags, London and subsidiaries and any reference to “we” or “us” or “our” shall be construed accordingly. We own and operate this website.

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

This website uses cookies.  By using this website and agreeing to these terms and conditions, you consent to our ValentineTags’s use of cookies in accordance with the terms of ValentineTags’ privacy policy.

License to use website
ValentineTags own the intellectual property rights in the website and material on the website.  Subject to the license below, all these intellectual property rights are reserved; You may view, download for caching purposes only, and print pages  from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:
– republish material from this website (including republication on another website);
– sell, rent or sub-license material from the website;
– show any material from the website in public;
– reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;

Conditions of use

The prices and availability of any promotions, goods and services advertised on this website are all subject to change, and availability. While we take all reasonable efforts to keep this website up to date, the material displayed is provided only by way of information and need to be confirmed through our store.

Please note that by registering on our website you will provide us with personal details about yourself.
We do not share our client data base.
Your registration details may be used to inform you of the latest arrivals, services or promotions via email.
If you would prefer not to receive these updates, please email contact@valentinetags.com.

Acceptable use
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without ValentineTags express written consent.

User content
In these terms and conditions, ‘your user content’ means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to ValentineTags a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media.  You also grant to ValentineTags the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or ValentineTags or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

ValentineTags reserves the right to edit or remove any material submitted to this website, or stored on ValentineTags servers, or hosted or published upon this website.

Breaches of these terms and conditions
Without prejudice to ValentineTags other rights under these terms and conditions, if you breach these terms and conditions in any way,ValentineTags may take such action as ValentineTags deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Variation
ValentineTags may revise these terms and conditions from time-to-time.  Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website.  Please check this page regularly to ensure you are familiar with the current version.

Law and jurisdiction
Any terms and conditions concerning the usage of this website will be governed by the laws of England and any dispute concerning use of this website will be determined exclusively by the English Courts.

Credit
This document was created using parts of a Contractology template “http://www.freenetlaw.com/”